Comments Auto-Reply

You can Auto-reply to users' comments on your post and send automatic replies to their Messenger inbox when users comment on your social media page and posts. This tool helps to increase social media engagement and presence.

To enable this tool, Go to Tool > Facebook Comment Automation.

Create a New Automated Reply Tool

Go To Tools > Facebook Comment Automation > Add. You will find a page similar to the image below:

In the "Add" button above the table. Create and name your new Facebook Comment Automation Tool. You will get a page similar to the image below

In the Setup Window,

Track Comments on: Here you can choose the post you want to use this comment tool.

•  All Post -The tool will work on all your Facebook page posts.

•  Specific Posts - The tool will work on the specified posts

Reply To - This specifies the comment the tool will reply to.

• All Comments - The tool will reply to all comments in the post.

• Comments equal to - Tool will ONLY reply to comments that match the keywords you specify.

• Comments that contain- The tool will reply to comments that contain the keywords you specify.

More Options (Optional) - Here you can give additional power to your Messenger chatbot using this Facebook Comment Tool.

1. If you do not want the Tool to work on comments with specific keywords, add the keywords in the " Exclude comments with these keywords" button, and the Tool will not work on comments containing these keywords.

2. You can configure Facebook comment automation to reply to people who are not your chatbot subscribers.

3. Like the User's comment automatically.

4. Configure your Facebook comment automation to reply to users who already commented on your previous Facebook posts.

5. Set the Facebook comment automation to reply to 'replies to users's comments' in the comment section.

AI-Powered Contextual Responses

The Facebook Comment Automation tool now includes intelligent, context-aware responses using the {{last_commented_post_text}} system field. This field automatically captures the original post's description, allowing your automated replies to be more relevant and accurate.

How to Use AI-Powered Responses

To create intelligent automated responses that understand the context of your posts, use the {{last_commented_post_text}} system field in combination with an AI prompt. 

Here's a recommended prompt template:

You are an AI assistant that responds to comments on a social media post. Always use the original post description as context when formulating responses. The description is provided here:

Post Description: {{last_commented_post_text}}

Use this description to understand the user's intent and craft accurate and relevant public and private responses.

This system field ensures your automated responses are contextually appropriate by referencing the original post content, making interactions feel more natural and personalized. Your chatbot can now craft replies that directly relate to what was posted, improving user engagement and satisfaction.