Summary
This guide provides a clear, step-by-step process for turning Default Agent on and off, allowing users to activate or pause their AI assistant effectively.
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Procedure
Inputs (what you need to get started)
Access to your account settings
Knowledge base or prompting for Default Agent (if activating)
Basic understanding of account management
Step 1: Access Account Settings inside your Chatbot Builder Account
Navigate to your account settings within the platform. Once in the settings menu, locate and click on the "Integrations" tab.
Step 3: Locate Default Agent Settings
Within the Integrations menu, find the option for OpenAI. Under OpenAI settings, you will see the option for Default Agent.
Step 4: Activate Default Agent
If you wish to activate Default Agent, ensure you have prepared your prompts or knowledge base. Click on the Default Agent option, then navigate to OpenAI to input your prompts or knowledge base. Save your settings to activate Default Agent.
Step 5: Deactivate Default Agent
To deactivate Default Agent, simply return to the Default Agent settings within Integrations and toggle the option off. Confirm your action, and Default Agent will be paused.
Outputs (what you get when you're done)
Activated Default Agent: Your AI assistant will be active and ready to assist based on the provided prompts or knowledge base.
Deactivated Default Agent: Your AI assistant will be paused and inactive until reactivated.
FAQs
Q: Can I activate Default Agent without providing prompts or a knowledge base?
A: Yes, but to effectively use Default Agent, you must input prompts or a knowledge base to guide the AI assistant's responses. Otherwise, your ai will start responding with generic responses that are not helpful.
Q: Will my prompts or knowledge base be saved for future use?
A: Yes, any prompts or knowledge base information you input for Default Agent will be saved within your account settings for future reference or modification.
Q: Can I schedule Default Agent to activate and deactivate at specific times?
A: Currently, the platform does not offer scheduling options for Default Agent activation or deactivation. You will need to manually toggle the setting as needed.
Q. What do I do if I want to use my own custom default message?
A: You will need to turn Default Agent off and select your default message flow under Settings > General.
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