The process of building funnels for all channels is the same. We recommend you to always use Omnichannel message type.
Important Notes
- Your Instagram Business account must be connected to a Facebook Page.
- Group threads (conversations with more than 2 participants) are not supported.
- Instagram Comment tool doesn’t work on Instagram Ads and IGTV.
- Instagram bots can’t get the name and profile image of a private IG user account. The person will be added to your list of subscribers but with an empty name.
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