Improve customer service with Claude

Claude allows businesses to improve customer service while drastically saving costs and human resources.

Businesses can train Claude to respond to any customer questions related to their business. A chatbot enables businesses to respond instantly to their customers around the clock, resulting in heightened customer satisfaction. Moreover, it is a cost-effective solution, reducing the need for additional human resources in customer support operations.

The key to creating an excellent chatbot for your business is to create a good prompt (Business Information). The brain of your chatbot is your prompt. Your prompt must be clear and well-written.

Connect Claude to Chatbotbuilder.ai

1 – Get your Claude API Key HERE.

2 – Go to Chatbotbuilder.ai > Settings > Integrations > Claude

3 – Click the Connect button and provide your API KEY.

Triggering a flow

To learn how to trigger a flow using AI, please check Functions (formerly ChatGPT Triggers)..

Transfer a conversation to a human

We implemented a built-in AI trigger that automatically stops the bot automation and transfers a conversation to a human when the user wants to talk with a human agent.

Priority of automation

Once you connect the Google Gemini to Chatbotbuilder.ai, your chatbot will automatically communicate using AI every time a user sends a message to your chatbot. You don't need to do anything on your side.

1 – Automated Responses.
2 – OpenAI
3 – Claude
4 – Google Gemini

Disable automatically triggering Claude

Every time a user sends a message to your chatbot, your chatbot will automatically use Claude to respond to the user’s message. You can disable this behavior by going to Settings -> Integrations -> Claude and disabling the Automate Responses option.

To learn how to trigger a flow using AI, you can check Functions (formerly ChatGPT Triggers).