ChatbotBuilder has integrated Google Gemini, providing businesses with an opportunity to enhance customer service efficiency and reduce costs associated with human resources.

By training Google Gemini to address customer inquiries related to their business, businesses can ensure instant and 24/7 customer support through chatbots. This not only leads to increased customer satisfaction but also offers a cost-effective solution by minimizing the need for additional human resources in customer support operations.

The crucial element in developing an effective chatbot is to create a well-crafted prompt, specifically centered around business information. The prompt serves as the brain of the chatbot, and it's essential to ensure clarity and quality in its content.

Connect Google Gemini to ChatbotBuilder

1. First, get your Gemini API key. Click here for that

2. Visit ChatbotBuilder > Settings > Integrations > Google Gemini

3. Click the connect button and add your API key

Triggering a flow

To learn how to trigger a flow using AI, read here.

Transfer a conversation to a human

We have introduced an integrated AI trigger that automatically halts bot automation and redirects the conversation to a human agent when the user expresses a desire to interact with a human.

Priority of automation

Upon linking Google Gemini to Chatbot Builder, your chatbot will seamlessly engage users using AI without any manual intervention required on your part.

1. Automated Responses.

2. Dialogflow.

3. OpenAI.

4. Google Gemini.

Whenever a user sends a message to your chatbot, it will automatically utilize Gemini to craft responses. To focus solely on Gemini actions in the flow builder, you have the option to disable this feature. 

Simply navigate to Settings > Integrations > Google Gemini and turn off the Automate Responses option.